Privacy Policy
This Privacy Policy explains how HoopoePro LLC ("HoopoePro", "we", "us" or "our") collects, uses, shares and protects personal information when you visit hoopoepro.com, join our waitlist or use the HoopoePro studio and related services (the "Service"). It also explains the choices and rights you have. Words like "Service" have the same meaning as in our Terms of Service.
The short version
- We collect what we need to run your account, make your content, take payments and keep the Service safe.
- We do not sell your personal information, and we do not use it for targeted advertising.
- We do not use your pictures, videos, voice or prompts to train AI models.
- We do not create or keep face prints or voice prints to identify people.
- You can see, download, correct or delete your information, and close your account, at any time.
This summary helps you read the policy. The full text below is what applies.
1. Information we collect
We collect the following kinds of personal information.
| Kind | Examples | Where it comes from |
|---|---|---|
| Account details | Name, user name, email address, phone number, password (stored in scrambled form), language, login method | You, or Google or Apple if you sign in with them |
| Waitlist details | Email address, language, the page you joined from | You |
| Purchase details | Plan and packs you bought, credit balance and history, billing name, billing ZIP code or address for tax, last four digits and type of card | You and Stripe. Stripe keeps your full card number, not us. |
| Your content | Prompts, scripts, uploads (pictures, videos, voice recordings), characters you save, and the outputs you make | You and the Service |
| Messages | Emails and support requests, reports and removal requests | You |
| Usage and device details | Tools used, job results and errors, pages visited, date and time, IP address, approximate location from IP (city level), browser and device type | Your device and our servers |
| Safety details | Results of our automated safety checks, notes from reviews, account flags | The Service |
We do not ask for, and you should not upload, Social Security numbers, government ID numbers, health records or financial account numbers.
2. Faces, voices and biometric information
Some tools work with photos, videos and recordings of people, for example a talking photo, a face swap or a voice change. Here is how we handle them:
- We process these files only to make the output you ask for and to keep the Service safe.
- We do not create, collect or keep face geometry, face prints, voice prints or other biometric identifiers to identify or recognize anyone. AI models analyze the pictures and sounds you upload while they make your output, but neither we nor our providers use them to identify a person.
- We do not sell, lease or trade these files, and we do not share them except with the providers that make your outputs, as listed below.
- You can delete these files at any time. If you do not, we delete uploads of people that are not saved to your library or to a character within 30 days, and everything else when you delete it or close your account.
- By uploading a picture, video or recording of a person, you confirm that you are that person or have their permission, as our Terms require.
3. How we use information
- To run the Service: create and secure your account, make your outputs, store your library, keep your credit balance and history.
- To take payments: process purchases and renewals, send receipts, collect sales tax and prevent payment fraud.
- To keep people safe: detect and stop abuse, illegal content, spam and fraud, enforce our Terms, answer reports and removal requests, and follow the law.
- To talk to you: answer questions and send service emails, such as login links, receipts, renewal reminders and changes to our policies. We use your phone number only to reach you about your account when email does not work, for example about a payment problem or a safety report. We do not send marketing texts, and your user name is shown only inside your account.
- To send news, if you want it: tell waitlist members when we open and send product news. Every marketing email has an unsubscribe link.
- To improve the Service: find bugs, measure which tools work well and plan new features, using usage data. We do not use your content to train AI models.
- For legal reasons: keep tax and accounting records, respond to valid legal requests and protect our rights.
4. How we share information
We share personal information only as described here.
Service providers
We use other companies to run the Service. They may use your information only to provide their services to us, under contracts that protect it.
| Provider | What they do | What they receive |
|---|---|---|
| Supabase | Accounts, database and file storage | Account details, credit history, your content |
| Stripe | Payments, tax and fraud checks | Purchase details, email, billing details, IP address |
| fal.ai and the model makers it connects us to | Making pictures, videos, voices and music | The inputs for each job you start |
| Anthropic (Claude) and xAI (Grok) | Writing helpers, ideas, scripts and the Helper tool | The text and pictures you send to those tools |
| Our web host and email provider | Running the website and sending email | Usage and device details, email address |
We choose AI providers whose terms for paid API use do not allow them to train their models on your content. Providers may keep content for a short time to run their service or check for abuse, as their own policies allow.
Other sharing
- Legal reasons: when we believe in good faith that the law requires it, such as a valid subpoena or court order, or to report child sexual abuse material to NCMEC.
- Safety: to protect the rights, property or safety of our users, the public or HoopoePro.
- Business changes: as part of a merger, sale of assets, financing or reorganization, with notice to you.
- With your permission: when you ask us to share something.
We do not sell personal information, and we do not share it for cross-context behavioral (targeted) advertising, as those terms are defined in U.S. state privacy laws.
5. Cookies
We use a small number of cookies and similar storage that are needed to keep you logged in, remember your settings, protect against fraud and complete payments (Stripe sets its own cookies at checkout). If we add analytics, we will use a privacy-friendly tool that does not track you across other websites, and we will update this policy. We do not use advertising cookies. We honor Global Privacy Control (GPC) signals as a request to opt out of any sale or sharing, even though we do not do either.
6. Your choices and rights
You can see and change most of your information in your account settings, delete content from your library, and close your account at any time.
Depending on where you live, state laws, such as those in California, Texas, Virginia, Colorado, Connecticut and other states, may give you the right to:
- know what personal information we have about you and get a copy in a portable format;
- correct information that is wrong;
- delete your information;
- opt out of the sale of personal information, targeted advertising and certain profiling (we do none of these); and
- not be treated differently for using these rights.
We give these rights to all U.S. users, wherever you live. To make a request, email contact@hoopoepro.com with the subject "Privacy request" from the email on your account. We may ask you to confirm your identity. We will reply within 45 days, and if we need more time we will tell you why. You may use an authorized agent, but we may ask for proof that you allowed them to act for you. If we deny your request, you can appeal by replying with the subject "Privacy appeal", and we will answer within 60 days. If you are not satisfied, you may contact your state attorney general.
You can stop marketing emails at any time with the unsubscribe link. We will still send emails about your account and purchases.
7. How long we keep information
| Information | How long |
|---|---|
| Account details and credit history | While your account is open, then up to 90 days |
| Your library and saved characters | Until you delete them or close your account |
| Uploads of people not saved to your library or a character | Up to 30 days |
| Purchase and tax records | 7 years, as tax law requires |
| Waitlist emails | Until you unsubscribe or we open and you create an account |
| Server logs | Up to 90 days |
| Safety records and content we must keep by law | As long as the law requires or as needed to handle the case |
Deleted information may stay in encrypted backups for up to 30 more days before it is overwritten.
8. Security
We protect information with encryption in transit (HTTPS) and at rest, strict access controls, two-step login for our team accounts and regular updates. Each user can see only their own content. No system is perfectly secure, so please use a strong password and keep it secret. If a data breach affects your personal information, we will tell you and the authorities as the law requires.
9. Children
The Service is for adults 18 and older. We do not knowingly collect personal information from anyone under 18, and the Service is not directed to children under 13. If you believe a child has given us personal information, email contact@hoopoepro.com and we will delete it.
10. Where we process information
HoopoePro is based in the United States, and we process and store information in the United States. Some providers may process it in other countries, under contracts that protect it.
11. Changes to this policy
If we make a material change, we will tell you by email or in the Service before the change applies, and we will update the date at the top. We will ask for your consent if the law requires it.
12. Contact us
HoopoePro LLC
[mailing address]
Email: contact@hoopoepro.com